AI Customer Support
Resolve customer tickets with AI and human escalation.
Resolve customer questions with AI and human escalation
Automated ticket categorization, knowledge-base lookups, SLA countdowns, and automated status updates across customer communications.
Neura monitors conversations, validates inputs, flags stuck items, and prepares response drafts so your team works with speed and accuracy.
What most teams ask before the demo.
Straight answers — and anything we haven't covered, ask us live on the call.
Ask us directlyWhat is included in the AI Customer Support standalone subscription?
The standalone price of $99/mo includes full access to the AI Customer Support outcome capabilities, 3 Admin seat, and Neura AI assistance with zero long-term contracts.
Can I upgrade to a full Platform plan later without losing data?
Yes. All Neonbee solutions run on the same unified database. When you upgrade to Growth or Scale, your existing contacts, conversations, and records are instantly available across all other platform modules.
Can I add more seats to this solution?
Yes. You can add extra Admin or Field users any time through the Pricing Configurator or directly inside your organization admin portal.
How does Neura AI work with this solution?
Neura works as an autonomous assistant: Support answers, knowledge lookup, escalation. Neura answers routine questions, prepares drafts, and hands off complex edge cases to your team with full context.